Return of goods

If for any reason you decide to refuse the purchased goods, you can do so in accordance with the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1.

Return of goods of inadequate quality

A product of inadequate quality means a product that is unable to provide its functional qualities due to a significant disadvantage (with defects/ defects).

The buyer to whom the goods of inadequate quality were sold, unless it was agreed by the seller, has the right to declare any of the following requirements at his choice:

replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with the corresponding recalculation of the purchase price;

proportionate reduction of the purchase price;

gratuitous elimination of defects in the goods or reimbursement of costs for their correction by the buyer or a third party;

has the right to refuse to perform the contract and demand a refund of the amount paid for the goods.

When returning technically complex goods of inadequate quality (the list of such goods was approved by the Decree of the Government of the Russian Federation dated 10.11.2011 No. 924 "On approval of the list of technically complex goods") The buyer has the right to demand:

replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with the corresponding recalculation of the purchase price;

refuse to fulfill the contract and demand a refund of the amount paid for the goods.

All of the above requirements for the return of goods of inadequate quality can be submitted in the following terms:

The product has a warranty period — during the entire warranty period;

There is no warranty period for the product — within a reasonable period, but not more than 2 years.

The online store has the right to refuse to exchange or return the goods if it considers that the detected significant defect is the result of improper operation of the goods.

In case of disagreement on the quality or the reasons for the shortcomings, the online store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If, as a result of the examination, it is established that the defects of the goods arose through the fault of the Buyer, the Buyer is obliged to reimburse the Online store for the cost of the examination, as well as the costs associated with its transportation and storage of the goods.

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